The Information of shipping speeds and prices (as of September 1, 2022).
* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. It takes 2–5 business days to create a product and fulfill an order.
** Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout.
| Region | Shipping time * | Single product ** | Additional product |
| USA | 5~8 business days | $3.99 | ＋$2.00 |
| Europe | 4~8 business days | $4.59 | ＋$1.45 |
| UK | 4~6 business days | $4.39 | ＋$1.50 |
| EFTA States | 10~14 business days | $9.99 | ＋$1.10 |
| Canada | 7~10 business days | $6.99 | ＋$1.95 |
| Australia / New Zealand | 18~19 business days | $7.19 | ＋$1.30 |
| Japan | 4~7 business days | $4.39 | ＋$1.50 |
| Brazil | 12~27 business days | $4.49 | ＋$2.50 |
| Worldwide | 12~27 business days | $11.99 | ＋$6.00 |
| Region | Shipping time * | Single product ** | Additional product |
| USA | 6~9 business days | $3.99 | ＋$2.00 |
| Europe | 10~23 business days | $4.59 | ＋$1.45 |
| UK | 12~15 business days | $4.39 | ＋$1.50 |
| EFTA States | 17~19 business days | $9.99 | ＋$1.10 |
| Canada | 14~17 business days | $6.99 | ＋$1.95 |
| Australia / New Zealand | 23~25 business days | $7.19 | ＋$1.30 |
| Japan | 13~28 business days | $4.39 | ＋$1.50 |
| Brazil | 13~28 business days | $4.49 | ＋$2.50 |
| Worldwide | 13~28 business days | $11.99 | ＋$6.00 |
| Region | Shipping time * | Single product ** | Additional product |
| USA | 5~8 business days | $7.99 | ＋$2.50 |
| Europe | 6~16 business days | $6.99 | ＋$2.40 |
| UK | 4~6 business days | $6.99 | ＋$2.40 |
| EFTA States | 8~12 business days | $10.99 | ＋$2.20 |
| Canada | 7~10 business days | $9.39 | ＋$2.35 |
| Australia / New Zealand | 18~19 business days | $11.29 | ＋$2.05 |
| Japan | 12~14 business days | $6.99 | ＋$2.40 |
| Brazil | 12~27 business days | $5.99 | ＋$3.00 |
| Worldwide | 12~27 business days | $16.99 | ＋$8.00 |
| Region | Shipping time * | Single product ** | Additional product |
| USA | 5~8 business days | $7.99 | ＋$2.50 |
| Europe | 6~16 business days | $6.99 | ＋$2.40 |
| UK | 4~6 business days | $6.99 | ＋$2.40 |
| EFTA States | 8~12 business days | $10.99 | ＋$2.20 |
| Canada | 13~16 business days | $9.39 | ＋$2.35 |
| Australia / New Zealand | 19~22 business days | $11.29 | ＋$2.05 |
| Japan | 12~14 business days | $6.99 | ＋$2.40 |
| Brazil | 12~27 business days | $5.99 | ＋$3.00 |
| Worldwide | 12~27 business days | $16.99 | ＋$8.00 |
| Region | Shipping time * | Single product ** | Additional product |
| USA | 5~9 business days | $3.99 | ＋$2.00 |
| Europe | 4~14 business days | $4.59 | ＋$1.45 |
| UK | 4~10 business days | $4.39 | ＋$1.50 |
| EFTA States | 8~11 business days | $9.99 | ＋$1.10 |
| Canada | 7~10 business days | $6.99 | ＋$1.95 |
| Australia / New Zealand | 6~12 business days | $7.19 | ＋$1.30 |
| Japan | 4~7 business days | $4.39 | ＋$1.50 |
| Brazil | 12~27 business days | $4.49 | ＋$2.50 |
| Worldwide | 11~26 business days | $11.99 |
＋$6.00 |
| Region | Shipping time * | Single product ** | Additional product |
| USA | 5~10 business days | $3.99 | ＋$2.00 |
| Europe | 6~16 business days | $4.59 | ＋$1.45 |
| UK | 7~10 business days | $4.39 | ＋$1.50 |
| EFTA States | 8~12 business days | $9.99 | ＋$1.10 |
| Canada | 13~15 business days | $6.99 | ＋$1.95 |
| Australia / New Zealand | 17~18 business days | $7.19 | ＋$1.30 |
| Japan | 13~15 business days | $4.39 | ＋$1.50 |
| Brazil | 11~26 business days | $4.49 | ＋$2.50 |
| Worldwide | 11~26 business days | $11.99 | ＋$6.00 |
| Region | Shipping time * | Single product ** | Additional product |
| USA | 5~8 business days | $3.99 | ＋$0.05 |
| Europe | 5~13 business days | $4.09 | ＋$0.10 |
| UK | 6~11 business days | $4.09 | ＋$0.10 |
| EFTA States | 7~13 business days | $9.99 | ＋$0.05 |
| Canada | 7~10 business days | $4.69 | ＋$0.10 |
| Australia / New Zealand | 4~9 business days | $5.29 | ＋$0.10 |
| Japan | 12~14 business days | $5.99 | ＋$0.25 |
| Brazil | 11~26 business days | $8.19 | ＋$0.30 |
| Worldwide | 11~26 business days | $7.99 | ＋$0.25 |
| Region | Shipping time * | Single product ** | Additional product |
| USA | 6~9 business days | $10.49 | ＋$4.50 |
| Europe | 6~14 business days | $7.49 | ＋$4.90 |
| UK | 7~12 business days | $6.99 | ＋$4.75 |
| EFTA States | 8~14 business days | $10.99 | ＋$4.40 |
| Canada | 14~17 business days | $11.39 | ＋$6.25 |
| Australia / New Zealand | 23~25 business days | $9.19 | ＋$4.10 |
| Japan | 13~15 business days | $20.79 | ＋$7.85 |
| Brazil | 12~27 business days | $15.99 | ＋$8.00 |
| Worldwide | 12~27 business days | $15.99 | ＋$8.00 |
| Region | Shipping time * | Single product ** | Additional product |
| USA | 7~12 business days | $10.49 | ＋$4.50 |
| Europe | 6~16 business days | $13.29 | ＋$5.75 |
| UK | 7~10 business days | $11.09 | ＋$4.95 |
| EFTA States | 8~12 business days | $16.09 | ＋$6.90 |
| Canada | 15~17 business days | $11.39 | ＋$6.25 |
| Australia / New Zealand | 19~20 business days | $36.19 | ＋$7.30 |
| Japan | 14~16 business days | $53.89 | ＋$7.05 |
| Brazil | 12~27 business days | $50.99 | ＋$20.00 |
| Worldwide | 12~27 business days | $49.99 | ＋$19.99 |
Products that are not grouped together under a category count as different products in terms of shipping rates. For example, hoodies and pillow, or water bottle and mouse pad are in separate categories with different pricing.
To calculate the shipping cost for an order with products from different categories, go to the shipping rates overview and find the categories with your products. See which of your products has the highest shipping cost in the Single product column, and use that as a base. Then, to cover the second product, add that product category’s Additional product price. That’s it!
General Order Information
Delays with shipping :
We are NOT responsible if the package is not delivered in our estimated shipping times. If your order’s estimated delivery time has passed, here’s what you do:
If you still haven’t received any news about your shipment after completing all the steps mentioned above, please fill out a problem report by email. Submit your claim no later than 14 days after the estimated delivery date for packages lost in transit.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at support@johnjapan.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
Cancelling your order because it is unwanted :
For any customized Ninja John products (such as special orders, Built-to-Orders or personalized items) we cannot accept cancellation or returns except in the case of faulty/damaged/incorrect goods being received. For non customized products customers can cancel their order within 30 days of receipt of goods. Goods must be returned with the original packaging supplied. On receipt of the goods, and assuming they are in a re-saleable condition, we will arrange your refund within 30 days of receipt of goods. We may reduce the amount refunded to you if returned items have been used or handled excessively before return. Return carriage costs are your responsibility.
In the event that our goods need to be returned to us, please obtain a proof of postage certificate from your post office, in case the package fails to reach us. We will accept no responsibility for returned items until they are on our or our partner's premises.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF JAPAN:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of Japan) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
A. For each shipment, we’ll send you a shipping confirmation email with the carrier tracking number and a link to track the shipment.
A. After your order leaves our facility, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly.
A. You should receive your order statues including the tracking number via email within 3-5 business days after purchase.
Please ensure to check junk/spam folder for any mail notifications.
A. If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
A. In the event that we don’t have any products with your name in our Product Lineup, for a fee, you can place a Custom Order and have your own kanji designed just for you. Afterwards, you can then have your personalized kanji applied to a T-shirt or any other product we offer. We look forward to you finding your favorite products! (Please note that the price of a T-shirt or any other product will be a separate charge from the Kanji Design Fee.)
Click here to place a Custom Order for a Kanji Design.
A. Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and you will pay return shipping if a return to our warehouse is attempted.
A. Size charts are featured on every product detail page just below the product description.
Please note: If the item is no longer available in a certain size, that size will be grayed out.
A. Print-on-demand is a more sustainable approach to fashion production as we customize the product only when a customer has already made an order. There’s no leftover stock and this way we’re producing less waste than traditional apparel manufacturing. We're working on reducing the use of plastic in the packaging process.
